The 20 Better Way promises below serve
as our commitment to do what is right.
1. Greet you with a smile and make eye contact
2. Use your name always and explain the purpose of my visit
3. Address your needs with a sense of urgency
4. Care for you the way you want
5. Respect your privacy, dignity and confidentiality
6. Answer the phone within three rings and with a smile
7. Honor your Three Most Important Things
8. Be considerate of your personal property
9. Listen and respond to your concerns
10. Make no excuses; offer apologies only
11. Anticipate your needs
12. Pay attention to detail
13. Only make promises that I can keep
14. Be neatly dressed and well-groomed
15. Respect your time and schedule
16. Be compassionate in everything I do
17. Recognize that your perception is reality
18. Maintain a positive attitude
19. Keep you informed
20. Act with integrity
2. Use your name always and explain the purpose of my visit
3. Address your needs with a sense of urgency
4. Care for you the way you want
5. Respect your privacy, dignity and confidentiality
6. Answer the phone within three rings and with a smile
7. Honor your Three Most Important Things
8. Be considerate of your personal property
9. Listen and respond to your concerns
10. Make no excuses; offer apologies only
11. Anticipate your needs
12. Pay attention to detail
13. Only make promises that I can keep
14. Be neatly dressed and well-groomed
15. Respect your time and schedule
16. Be compassionate in everything I do
17. Recognize that your perception is reality
18. Maintain a positive attitude
19. Keep you informed
20. Act with integrity