Survey Says: Nashville Scores 100% Family Satisfaction Rating
I recently attended the Nashville office monthly staff meeting to learn about and recognize the work they do to provide world class care to our patients and families. Pictured below is Cindy Page, Administrator, as she reviews the primary caregivers surveys returned by the families we’ve been privileged to serve. The Centers for Medicare and Medicaid Services mandates that hospices survey the families of every patient for whom we care. Each month Cindy reviews the results of those surveys with her Nashville staff.
Cindy explained to me the step-by-step by which the survey results ensure Nashville is meeting the needs of the patients and families in our care:
- Caris surveys the primary caregivers of all patients served monthly.
- We benchmark our scores against a large subset of hospices nationally.
- We utilize the data to determine corporate and local operational goals.
- We utilize the data to evaluate each of our 27 hospice programs and the individual members of our care teams.
We use the data to allocate resources and design corporate initiatives like training and development, service enhancements and clinical best practices.
For October, the Nashville office scored a perfect 100 percent on the returned family surveys. Cindy congratulated the staff for making the Caris Healthcare Vision of world class hospice care a reality in Nashville
Administrator Cindy Page presenting data to Caris staff.