On the Road with Caris St. Louis

On the Road with Caris: St. Louis
Your Life, Our Mission

By Paul Saylor

(St. Louis, MO, November 2) – As Chief Operating Officer, I try to visit every Caris office at least once during the year. Making these visits is one of the most rewarding things about my job because I am inspired by and reminded of our Vision, Mission and Values. Unsurprisingly, our Three Most Important Things program is the vehicle for these inspiring stories. In the St. Louis office I heard a gratifying Three Most Important Things story from Patient Care Manager Jan Radcliffe. Here‘s what Jan told me:

“I visited a patient after hours at a nursing center. As his health declined he grew agitated and restless. I remembered one of the patient’s Three Most Important Things is classical music. I asked his wife if he might like to listen to music. She began to play music on her cell phone. I told her I had a blue tooth speaker we could use to amplify the sound. We played works from Italian musicians Andrea Bocelli and Luciano Pavarotti. Upon hearing the music the patient became calm, smiled and gently giggled as he spoke to his wife. We talked about his faith in God, his comfort in prayer and his journey through life. The patient became so tranquil his wife felt comfortable enough to go home and rest. She leaned downed, kissed him goodnight, smiled and waved from the door.

The next morning I received a call with the news of the patient’s passing. The nurse at the nursing center called the wife, but did not tell her of the news. I immediately went to the center, turned Pavarotti on in the patient’s room and waited for his wife in the lobby. She was happy to see me. I took her aside and told her that her husband passed peacefully. She cried and I comforted her as she cried. She expressed how she did not want to see him. She wanted to remember him smiling, giggling and happy. She said, ‘I always want to remember him as I saw him last night.” She then looked at me and said, ‘You know, classical music was number one on that list of his favorite things.’ I smiled and told her that I was glad I could enjoy that favorite thing with them.”

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Operational Excellence

In 2010, Caris was honored by a Malcolm Baldrige National Quality Award visit.
2014-03-05T21:02:51+00:00
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In 2010, Caris was honored by a Malcolm Baldrige National Quality Award visit.
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Operational Excellence

In 2008, Caris was awarded the prestigious Excellence Award from the Tennessee Center of Performance Excellence.
2014-03-05T21:03:40+00:00
excellence
In 2008, Caris was awarded the prestigious Excellence Award from the Tennessee Center of Performance Excellence.
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Exceptional Service

“Calling Caris wasn’t giving up on my wife. It was just the opposite – it gave her more.” —   Donald M.
2014-03-05T21:05:58+00:00
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“Calling Caris wasn’t giving up on my wife. It was just the opposite – it gave her more.” —   Donald M.
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Operational Excellence

In 2013, Caris was awarded the Pinnacle Award for Business Excellence in the large business category by the Knoxville Chamber.
2014-03-05T21:03:10+00:00
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In 2013, Caris was awarded the Pinnacle Award for Business Excellence in the large business category by the Knoxville Chamber.
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Operational Excellence

In 2014, the Caris Myrtle Beach, SC and Somerville, TN offices received the Deyta Hospice Honors Award for achieving the highest levels of patient satisfaction.
2014-04-25T16:09:26+00:00
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In 2014, the Caris Myrtle Beach, SC and Somerville, TN offices received the Deyta Hospice Honors Award for achieving the highest levels of patient satisfaction.
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Exceptional Service

“I feel at Caris, we add life to days, not days to live.” —   Dr. Jamie Oakley
2014-03-05T21:06:40+00:00
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“I feel at Caris, we add life to days, not days to live.” —   Dr. Jamie Oakley
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Exceptional Service

“I could never have words to tell my gratitude to Caris and their caring and compassionate staff! You are truly angels of mercy!” —   Maria S.
2014-03-05T21:04:23+00:00
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“I could never have words to tell my gratitude to Caris and their caring and compassionate staff! You are truly angels of mercy!” —   Maria S.
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Outstanding Patient Care

Caris is grateful and honored to have touched the lives of more than 26,000 patients and their families in the last 10 years.
2014-03-05T21:02:31+00:00
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Caris is grateful and honored to have touched the lives of more than 26,000 patients and their families in the last 10 years.
quality

Outstanding Patient Care

All Caris hospice teams include a nurse on call 24 hours a day, seven days a week, 365 days a year.
2014-03-05T21:02:00+00:00
quality
All Caris hospice teams include a nurse on call 24 hours a day, seven days a week, 365 days a year.
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Exceptional Service

“Caris came into my son’s life at a time when he really needed kindness shown to him and I’m really thankful.” —   Roberta M.
2014-03-05T21:06:20+00:00
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“Caris came into my son’s life at a time when he really needed kindness shown to him and I’m really thankful.” —   Roberta M.
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Exceptional Service

“It was so beneficial to have someone with vast experience who could answer our questions so that we could feel that Mom was receiving the best care possible at all times. This service is so important to those whose life is ending as well as their families.” —   Gary M.
2014-03-05T21:04:02+00:00
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“It was so beneficial to have someone with vast experience who could answer our questions so that we could feel that Mom was receiving the best care possible at all times. This service is so important to those whose life is ending as well as their families.” —   Gary M.
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Outstanding Patient Care

Ninety-three percent of Caris employees say they intend to stay with Caris for the next several years.
2014-03-05T21:02:15+00:00
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Ninety-three percent of Caris employees say they intend to stay with Caris for the next several years.
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Outstanding Patient Care

Eighty-eight percent of Caris employees say they would be likely to recommend Caris as one of the best places to work in the community.
2014-03-03T16:44:28+00:00
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Eighty-eight percent of Caris employees say they would be likely to recommend Caris as one of the best places to work in the community.
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Exceptional Service

“Why wait to call? I’d much rather have my husband comfortable for six months than six days.” —   Mallory B.
2014-03-05T21:05:39+00:00
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“Why wait to call? I’d much rather have my husband comfortable for six months than six days.” —   Mallory B.
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Exceptional Service

“The Caris hospice team was wonderful! My family could not have asked for any better care than what was given to my father. The nurses would talk to us as if they had no other patients at all. Please don’t change any of the care that you provide.”

—   Janie B.
2014-03-05T21:05:19+00:00
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“The Caris hospice team was wonderful! My family could not have asked for any better care than what was given to my father. The nurses would talk to us as if they had no other patients at all. Please don’t change any of the care that you provide.” —   Janie B.
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Exceptional Service

“Caris cares for and makes life easier for my patients and their families at the most difficult time of their lives. Caris helps my patients leave this life comfortably; both psychologically as well as physically.”
– Dr. Burgin Dossett
2014-03-03T16:39:59+00:00
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“Caris cares for and makes life easier for my patients and their families at the most difficult time of their lives. Caris helps my patients leave this life comfortably; both psychologically as well as physically.” – Dr. Burgin Dossett
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Operational Excellence

In 2014, the Caris Johnson City office was recognized by the National Hospice and Palliative Care Organization as a Level 4 “We Honor Veterans” partner.
2014-04-25T16:10:07+00:00
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In 2014, the Caris Johnson City office was recognized by the National Hospice and Palliative Care Organization as a Level 4 “We Honor Veterans” partner.
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Exceptional Service

“It takes special people to bear so many people’s burdens at such a critical time. I wouldn’t have done without Caris.” —   Mallory B.
2014-03-05T21:06:57+00:00
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“It takes special people to bear so many people’s burdens at such a critical time. I wouldn’t have done without Caris.” —   Mallory B.
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Exceptional Service

“Our hospice nurse showed great care while working with my mom, and gave me tremendous support. God bless you all and Caris for doing what you do at the end of someone’s life.” —   Susan T.
2014-03-05T21:05:07+00:00
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“Our hospice nurse showed great care while working with my mom, and gave me tremendous support. God bless you all and Caris for doing what you do at the end of someone’s life.” —   Susan T.
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Operational Excellence

In 2011, Caris Director of Family Services David Fleming was awarded the Champion of Excellence award from the Tennessee Center for Performance Excellence.
2014-03-05T21:03:23+00:00
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In 2011, Caris Director of Family Services David Fleming was awarded the Champion of Excellence award from the Tennessee Center for Performance Excellence.
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Exceptional Service

“I would like to thank the whole Caris team for their thoughtfulness. They made sure about my husband’s dignity and helped us to fulfill his last wishes. The Caris team that cared for Billy and the way you helped us was very special. There was always someone to give us that little touch so we could go that next step.” —   Margie W.
2014-03-05T21:04:53+00:00
services
“I would like to thank the whole Caris team for their thoughtfulness. They made sure about my husband’s dignity and helped us to fulfill his last wishes. The Caris team that cared for Billy and the way you helped us was very special. There was always someone to give us that little touch so we could go that next step.” —   Margie W.