A veteran of more than a dozen years with Caris Healthcare, Paul Saylor brings a depth and breadth of experience in operations and management to his role as President and Chief Operating Officer. In January 2018 Paul will assume the role of President and CEO of Caris as part of a leadership succession announced in 2016 by Founder and CEO Norman McRae.
In his current role, Paul is responsible for organizing and directing Caris’ 27 local offices spread across five states, ensuring the company has the resources and training necessary to fulfill its mission of providing Hospice Care with Grace, employing and supervising personnel, developing and expanding revenue performance, growing market share, managing costs and representing Caris in the communities it serves and with the physicians, hospitals, nursing centers and assisted living communities with which it works.
During Paul’s tenure, Caris in 2012 acquired South Carolina-based Solaris Hospice, adding eight offices and increasing staffing by nearly 40 percent. The following year, Paul helped lead implementation of Caris’ The Better Way, a customer service program based on 20 service promises at the heart of every Caris staff member’s interactions with patients, referral sources, volunteers, fellow staff members and the community.
Paul joined Caris in June 2004 as a Regional Director of Operations and in two-and-a-half years was promoted to Vice President of Operations. He was named Chief Operating Officer in early 2009.
Paul came to Caris from Apria Healthcare, where he served as a Regional Logistics Manager. Earlier in his career Paul had worked as a Materials Management Coordinator and then General Manager for American Homepatient, an Apria predecessor company. Paul originally worked with Norman McRae at Housecall Hospice, where he served as an Administrator, and Housecall Medical Resources, where he was a General Manager.
Outside of work, Paul has served as an examiner for the Tennessee Center for Performance Excellence and the Malcolm Baldrige National Quality Award.
Paul also is a member of the Board of Directors of the not-for-profit Foundation Caris founded and operates that supports the work and mission of the Hospice of Ethiopia, which is partnered with Caris Healthcare under the auspices of Global Partners in Care (formerly the Foundation for Hospices in Sub-Saharan Africa).
Paul earned a Master of Business Administration with a major in Management from Lincoln Memorial University, Harrogate, Tennessee. He graduated from Lincoln Memorial University with a Bachelor of Business Administration, also with a major in Management.