Paul Saylor President and Chief Operating Officer

paulA veteran of more than a dozen years with Caris Healthcare, Paul Saylor brings a depth and breadth of experience in operations and management to his role as President and Chief Operating Officer. In January 2018 Paul will assume the role of President and CEO of Caris as part of a leadership succession announced in 2016 by Founder and CEO Norman McRae.

In his current role, Paul is responsible for organizing and directing Caris’ 27 local offices spread across five states, ensuring the company has the resources and training necessary to fulfill its mission of providing Hospice Care with Grace, employing and supervising personnel, developing and expanding revenue performance, growing market share, managing costs and representing Caris in the communities it serves and with the physicians, hospitals, nursing centers and assisted living communities with which it works.

During Paul’s tenure, Caris in 2012 acquired South Carolina-based Solaris Hospice, adding eight offices and increasing staffing by nearly 40 percent. The following year, Paul helped lead implementation of Caris’ The Better Way, a customer service program based on 20 service promises at the heart of every Caris staff member’s interactions with patients, referral sources, volunteers, fellow staff members and the community.

Paul joined Caris in June 2004 as a Regional Director of Operations and in two-and-a-half years was promoted to Vice President of Operations. He was named Chief Operating Officer in early 2009.

Paul came to Caris from Apria Healthcare, where he served as a Regional Logistics Manager. Earlier in his career Paul had worked as a Materials Management Coordinator and then General Manager for American Homepatient, an Apria predecessor company. Paul originally worked with Norman McRae at Housecall Hospice, where he served as an Administrator, and Housecall Medical Resources, where he was a General Manager.

Outside of work, Paul has served as an examiner for the Tennessee Center for Performance Excellence and the Malcolm Baldrige National Quality Award.

Paul also is a member of the Board of Directors of the not-for-profit Foundation Caris founded and operates that supports the work and mission of the Hospice of Ethiopia, which is partnered with Caris Healthcare under the auspices of Global Partners in Care (formerly the Foundation for Hospices in Sub-Saharan Africa).

Paul earned a Master of Business Administration with a major in Management from Lincoln Memorial University, Harrogate, Tennessee. He graduated from Lincoln Memorial University with a Bachelor of Business Administration, also with a major in Management.

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Operational Excellence

In 2014, the Caris Johnson City office was recognized by the National Hospice and Palliative Care Organization as a Level 4 “We Honor Veterans” partner.
2014-04-25T16:10:07+00:00
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In 2014, the Caris Johnson City office was recognized by the National Hospice and Palliative Care Organization as a Level 4 “We Honor Veterans” partner.
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Exceptional Service

“Calling Caris wasn’t giving up on my wife. It was just the opposite – it gave her more.” —   Donald M.
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“Calling Caris wasn’t giving up on my wife. It was just the opposite – it gave her more.” —   Donald M.
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Outstanding Patient Care

Ninety-three percent of Caris employees say they intend to stay with Caris for the next several years.
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Ninety-three percent of Caris employees say they intend to stay with Caris for the next several years.
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Operational Excellence

In 2010, Caris was honored by a Malcolm Baldrige National Quality Award visit.
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In 2010, Caris was honored by a Malcolm Baldrige National Quality Award visit.
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Exceptional Service

“I would like to thank the whole Caris team for their thoughtfulness. They made sure about my husband’s dignity and helped us to fulfill his last wishes. The Caris team that cared for Billy and the way you helped us was very special. There was always someone to give us that little touch so we could go that next step.” —   Margie W.
2014-03-05T21:04:53+00:00
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“I would like to thank the whole Caris team for their thoughtfulness. They made sure about my husband’s dignity and helped us to fulfill his last wishes. The Caris team that cared for Billy and the way you helped us was very special. There was always someone to give us that little touch so we could go that next step.” —   Margie W.
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Operational Excellence

In 2008, Caris was awarded the prestigious Excellence Award from the Tennessee Center of Performance Excellence.
2014-03-05T21:03:40+00:00
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In 2008, Caris was awarded the prestigious Excellence Award from the Tennessee Center of Performance Excellence.
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Exceptional Service

“The Caris hospice team was wonderful! My family could not have asked for any better care than what was given to my father. The nurses would talk to us as if they had no other patients at all. Please don’t change any of the care that you provide.”

—   Janie B.
2014-03-05T21:05:19+00:00
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“The Caris hospice team was wonderful! My family could not have asked for any better care than what was given to my father. The nurses would talk to us as if they had no other patients at all. Please don’t change any of the care that you provide.” —   Janie B.
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Outstanding Patient Care

Eighty-eight percent of Caris employees say they would be likely to recommend Caris as one of the best places to work in the community.
2014-03-03T16:44:28+00:00
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Eighty-eight percent of Caris employees say they would be likely to recommend Caris as one of the best places to work in the community.
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Exceptional Service

“It takes special people to bear so many people’s burdens at such a critical time. I wouldn’t have done without Caris.” —   Mallory B.
2014-03-05T21:06:57+00:00
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“It takes special people to bear so many people’s burdens at such a critical time. I wouldn’t have done without Caris.” —   Mallory B.
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Exceptional Service

“Our hospice nurse showed great care while working with my mom, and gave me tremendous support. God bless you all and Caris for doing what you do at the end of someone’s life.” —   Susan T.
2014-03-05T21:05:07+00:00
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“Our hospice nurse showed great care while working with my mom, and gave me tremendous support. God bless you all and Caris for doing what you do at the end of someone’s life.” —   Susan T.
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Exceptional Service

“I could never have words to tell my gratitude to Caris and their caring and compassionate staff! You are truly angels of mercy!” —   Maria S.
2014-03-05T21:04:23+00:00
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“I could never have words to tell my gratitude to Caris and their caring and compassionate staff! You are truly angels of mercy!” —   Maria S.
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Operational Excellence

In 2013, Caris was awarded the Pinnacle Award for Business Excellence in the large business category by the Knoxville Chamber.
2014-03-05T21:03:10+00:00
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In 2013, Caris was awarded the Pinnacle Award for Business Excellence in the large business category by the Knoxville Chamber.
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Exceptional Service

“Caris came into my son’s life at a time when he really needed kindness shown to him and I’m really thankful.” —   Roberta M.
2014-03-05T21:06:20+00:00
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“Caris came into my son’s life at a time when he really needed kindness shown to him and I’m really thankful.” —   Roberta M.
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Exceptional Service

“I feel at Caris, we add life to days, not days to live.” —   Dr. Jamie Oakley
2014-03-05T21:06:40+00:00
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“I feel at Caris, we add life to days, not days to live.” —   Dr. Jamie Oakley
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Exceptional Service

“Why wait to call? I’d much rather have my husband comfortable for six months than six days.” —   Mallory B.
2014-03-05T21:05:39+00:00
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“Why wait to call? I’d much rather have my husband comfortable for six months than six days.” —   Mallory B.
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Outstanding Patient Care

All Caris hospice teams include a nurse on call 24 hours a day, seven days a week, 365 days a year.
2014-03-05T21:02:00+00:00
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All Caris hospice teams include a nurse on call 24 hours a day, seven days a week, 365 days a year.
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Operational Excellence

In 2014, the Caris Myrtle Beach, SC and Somerville, TN offices received the Deyta Hospice Honors Award for achieving the highest levels of patient satisfaction.
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In 2014, the Caris Myrtle Beach, SC and Somerville, TN offices received the Deyta Hospice Honors Award for achieving the highest levels of patient satisfaction.
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Exceptional Service

“It was so beneficial to have someone with vast experience who could answer our questions so that we could feel that Mom was receiving the best care possible at all times. This service is so important to those whose life is ending as well as their families.” —   Gary M.
2014-03-05T21:04:02+00:00
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“It was so beneficial to have someone with vast experience who could answer our questions so that we could feel that Mom was receiving the best care possible at all times. This service is so important to those whose life is ending as well as their families.” —   Gary M.
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Outstanding Patient Care

Caris is grateful and honored to have touched the lives of more than 26,000 patients and their families in the last 10 years.
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Caris is grateful and honored to have touched the lives of more than 26,000 patients and their families in the last 10 years.
excellence

Operational Excellence

In 2011, Caris Director of Family Services David Fleming was awarded the Champion of Excellence award from the Tennessee Center for Performance Excellence.
2014-03-05T21:03:23+00:00
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In 2011, Caris Director of Family Services David Fleming was awarded the Champion of Excellence award from the Tennessee Center for Performance Excellence.
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Exceptional Service

“Caris cares for and makes life easier for my patients and their families at the most difficult time of their lives. Caris helps my patients leave this life comfortably; both psychologically as well as physically.”
– Dr. Burgin Dossett
2014-03-03T16:39:59+00:00
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“Caris cares for and makes life easier for my patients and their families at the most difficult time of their lives. Caris helps my patients leave this life comfortably; both psychologically as well as physically.” – Dr. Burgin Dossett