Robert’s Story

One Caris patient came up with a most challenging, yet heartfelt request for one of his “Three Most Important Things.” His son had joined the military and Robert had not seen nor heard from him in five years.  The last time that he had heard from him, his son was headed to Iraq, so Robert did not even know if his son was alive. “Find my son so I can talk to him one more time,” he asked. With no information other than the son’s name, the patient’s request seemed daunting, but “service is a Caris tenet.”

The volunteer coordinator for his Caris team contacted every branch of the armed forces to find the son, but without a social security number she was told there was no guarantee he could be located.

Not one to give up, the Caris volunteer coordinator finally spoke to someone with the Army human resources department who did not want to give any information. She replied that neither she nor Caris needed any information, but asked that if they located the son to tell him his father was terminally ill and was trying to get in touch with him.

Two weeks later, the patient answered a knock on the door to find his son standing on the door step. One of the volunteer coordinator’s emails or calls had initiated the trail of events that brought him there.

His son is in a special unit of the Army stationed in California and is in and out of Iraq frequently. He happened to be in the States briefly before returning to Iraq, when word reached him about his father.

The visit was short but the patient, in tears, received the comfort of knowing his son was alive and was able to see that he was doing well. During the reunion, the patient learned that his son now had a son of his own.

services

Exceptional Service

“Calling Caris wasn’t giving up on my wife. It was just the opposite – it gave her more.” —   Donald M.
2014-03-05T21:05:58+00:00
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“Calling Caris wasn’t giving up on my wife. It was just the opposite – it gave her more.” —   Donald M.
quality

Outstanding Patient Care

All Caris hospice teams include a nurse on call 24 hours a day, seven days a week, 365 days a year.
2014-03-05T21:02:00+00:00
quality
All Caris hospice teams include a nurse on call 24 hours a day, seven days a week, 365 days a year.
quality

Outstanding Patient Care

Ninety-three percent of Caris employees say they intend to stay with Caris for the next several years.
2014-03-05T21:02:15+00:00
quality
Ninety-three percent of Caris employees say they intend to stay with Caris for the next several years.
quality

Outstanding Patient Care

Eighty-eight percent of Caris employees say they would be likely to recommend Caris as one of the best places to work in the community.
2014-03-03T16:44:28+00:00
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Eighty-eight percent of Caris employees say they would be likely to recommend Caris as one of the best places to work in the community.
services

Exceptional Service

“Our hospice nurse showed great care while working with my mom, and gave me tremendous support. God bless you all and Caris for doing what you do at the end of someone’s life.” —   Susan T.
2014-03-05T21:05:07+00:00
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“Our hospice nurse showed great care while working with my mom, and gave me tremendous support. God bless you all and Caris for doing what you do at the end of someone’s life.” —   Susan T.
services

Exceptional Service

“I could never have words to tell my gratitude to Caris and their caring and compassionate staff! You are truly angels of mercy!” —   Maria S.
2014-03-05T21:04:23+00:00
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“I could never have words to tell my gratitude to Caris and their caring and compassionate staff! You are truly angels of mercy!” —   Maria S.
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Exceptional Service

“The Caris hospice team was wonderful! My family could not have asked for any better care than what was given to my father. The nurses would talk to us as if they had no other patients at all. Please don’t change any of the care that you provide.”

—   Janie B.
2014-03-05T21:05:19+00:00
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“The Caris hospice team was wonderful! My family could not have asked for any better care than what was given to my father. The nurses would talk to us as if they had no other patients at all. Please don’t change any of the care that you provide.” —   Janie B.
services

Exceptional Service

“Caris came into my son’s life at a time when he really needed kindness shown to him and I’m really thankful.” —   Roberta M.
2014-03-05T21:06:20+00:00
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“Caris came into my son’s life at a time when he really needed kindness shown to him and I’m really thankful.” —   Roberta M.
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Exceptional Service

“I would like to thank the whole Caris team for their thoughtfulness. They made sure about my husband’s dignity and helped us to fulfill his last wishes. The Caris team that cared for Billy and the way you helped us was very special. There was always someone to give us that little touch so we could go that next step.” —   Margie W.
2014-03-05T21:04:53+00:00
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“I would like to thank the whole Caris team for their thoughtfulness. They made sure about my husband’s dignity and helped us to fulfill his last wishes. The Caris team that cared for Billy and the way you helped us was very special. There was always someone to give us that little touch so we could go that next step.” —   Margie W.
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Exceptional Service

“Caris cares for and makes life easier for my patients and their families at the most difficult time of their lives. Caris helps my patients leave this life comfortably; both psychologically as well as physically.”
– Dr. Burgin Dossett
2014-03-03T16:39:59+00:00
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“Caris cares for and makes life easier for my patients and their families at the most difficult time of their lives. Caris helps my patients leave this life comfortably; both psychologically as well as physically.” – Dr. Burgin Dossett
excellence

Operational Excellence

In 2014, the Caris Johnson City office was recognized by the National Hospice and Palliative Care Organization as a Level 4 “We Honor Veterans” partner.
2014-04-25T16:10:07+00:00
excellence
In 2014, the Caris Johnson City office was recognized by the National Hospice and Palliative Care Organization as a Level 4 “We Honor Veterans” partner.
excellence

Operational Excellence

In 2010, Caris was honored by a Malcolm Baldrige National Quality Award visit.
2014-03-05T21:02:51+00:00
excellence
In 2010, Caris was honored by a Malcolm Baldrige National Quality Award visit.
services

Exceptional Service

“It takes special people to bear so many people’s burdens at such a critical time. I wouldn’t have done without Caris.” —   Mallory B.
2014-03-05T21:06:57+00:00
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“It takes special people to bear so many people’s burdens at such a critical time. I wouldn’t have done without Caris.” —   Mallory B.
quality

Outstanding Patient Care

Caris is grateful and honored to have touched the lives of more than 26,000 patients and their families in the last 10 years.
2014-03-05T21:02:31+00:00
quality
Caris is grateful and honored to have touched the lives of more than 26,000 patients and their families in the last 10 years.
services

Exceptional Service

“I feel at Caris, we add life to days, not days to live.” —   Dr. Jamie Oakley
2014-03-05T21:06:40+00:00
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“I feel at Caris, we add life to days, not days to live.” —   Dr. Jamie Oakley
services

Exceptional Service

“It was so beneficial to have someone with vast experience who could answer our questions so that we could feel that Mom was receiving the best care possible at all times. This service is so important to those whose life is ending as well as their families.” —   Gary M.
2014-03-05T21:04:02+00:00
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“It was so beneficial to have someone with vast experience who could answer our questions so that we could feel that Mom was receiving the best care possible at all times. This service is so important to those whose life is ending as well as their families.” —   Gary M.
services

Exceptional Service

“Why wait to call? I’d much rather have my husband comfortable for six months than six days.” —   Mallory B.
2014-03-05T21:05:39+00:00
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“Why wait to call? I’d much rather have my husband comfortable for six months than six days.” —   Mallory B.
excellence

Operational Excellence

In 2014, the Caris Myrtle Beach, SC and Somerville, TN offices received the Deyta Hospice Honors Award for achieving the highest levels of patient satisfaction.
2014-04-25T16:09:26+00:00
excellence
In 2014, the Caris Myrtle Beach, SC and Somerville, TN offices received the Deyta Hospice Honors Award for achieving the highest levels of patient satisfaction.
excellence

Operational Excellence

In 2008, Caris was awarded the prestigious Excellence Award from the Tennessee Center of Performance Excellence.
2014-03-05T21:03:40+00:00
excellence
In 2008, Caris was awarded the prestigious Excellence Award from the Tennessee Center of Performance Excellence.
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Operational Excellence

In 2013, Caris was awarded the Pinnacle Award for Business Excellence in the large business category by the Knoxville Chamber.
2014-03-05T21:03:10+00:00
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In 2013, Caris was awarded the Pinnacle Award for Business Excellence in the large business category by the Knoxville Chamber.
excellence

Operational Excellence

In 2011, Caris Director of Family Services David Fleming was awarded the Champion of Excellence award from the Tennessee Center for Performance Excellence.
2014-03-05T21:03:23+00:00
excellence
In 2011, Caris Director of Family Services David Fleming was awarded the Champion of Excellence award from the Tennessee Center for Performance Excellence.