The Better Way

The Better Way program is the foundation for how Caris employees and volunteers are trained to deliver world-class hospice services. Each employee agrees to fulfill this set of promises on every visit, so that we can stay grounded in the individual needs and wishes of our patients. The Better Way serves as our commitment to our patients to always do what is right.

  • 1: Greet you with a smile and make eye contact
  • 2: Always use your name and explain the purpose of my visit
  • 3: Address your needs with a sense of urgency
  • 4: Care for you the way you want
  • 5: Respect your privacy, dignity and confidentiality
  • 6: Answer the phone within three rings and with a smile
  • 7: Honor your Three Most Important Things
  • 8: Be considerate of your personal property
  • 9: Listen and respond to your concerns
  • 10: Make no excuses; offer apologies only
  • 11: Anticipate your needs
  • 12: Pay attention to detail
  • 13: Only make promises that I can keep
  • 14: Be neatly dressed and well-groomed
  • 15: Respect your time and schedule
  • 16: Be compassionate in everything I do
  • 17: Recognize that your perception is reality
  • 18: Maintain a positive attitude
  • 19: Keep you informed
  • 20: Act with integrity
quality

Outstanding Patient Care

Ninety-three percent of Caris employees say they intend to stay with Caris for the next several years.
2014-03-05T21:02:15+00:00
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Ninety-three percent of Caris employees say they intend to stay with Caris for the next several years.
excellence

Operational Excellence

In 2014, the Caris Myrtle Beach, SC and Somerville, TN offices received the Deyta Hospice Honors Award for achieving the highest levels of patient satisfaction.
2014-04-25T16:09:26+00:00
excellence
In 2014, the Caris Myrtle Beach, SC and Somerville, TN offices received the Deyta Hospice Honors Award for achieving the highest levels of patient satisfaction.
excellence

Operational Excellence

In 2014, the Caris Johnson City office was recognized by the National Hospice and Palliative Care Organization as a Level 4 “We Honor Veterans” partner.
2014-04-25T16:10:07+00:00
excellence
In 2014, the Caris Johnson City office was recognized by the National Hospice and Palliative Care Organization as a Level 4 “We Honor Veterans” partner.
services

Exceptional Service

“I would like to thank the whole Caris team for their thoughtfulness. They made sure about my husband’s dignity and helped us to fulfill his last wishes. The Caris team that cared for Billy and the way you helped us was very special. There was always someone to give us that little touch so we could go that next step.” —   Margie W.
2014-03-05T21:04:53+00:00
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“I would like to thank the whole Caris team for their thoughtfulness. They made sure about my husband’s dignity and helped us to fulfill his last wishes. The Caris team that cared for Billy and the way you helped us was very special. There was always someone to give us that little touch so we could go that next step.” —   Margie W.
services

Exceptional Service

“Our hospice nurse showed great care while working with my mom, and gave me tremendous support. God bless you all and Caris for doing what you do at the end of someone’s life.” —   Susan T.
2014-03-05T21:05:07+00:00
services
“Our hospice nurse showed great care while working with my mom, and gave me tremendous support. God bless you all and Caris for doing what you do at the end of someone’s life.” —   Susan T.
services

Exceptional Service

“I could never have words to tell my gratitude to Caris and their caring and compassionate staff! You are truly angels of mercy!” —   Maria S.
2014-03-05T21:04:23+00:00
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“I could never have words to tell my gratitude to Caris and their caring and compassionate staff! You are truly angels of mercy!” —   Maria S.
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Exceptional Service

“Caris cares for and makes life easier for my patients and their families at the most difficult time of their lives. Caris helps my patients leave this life comfortably; both psychologically as well as physically.”
– Dr. Burgin Dossett
2014-03-03T16:39:59+00:00
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“Caris cares for and makes life easier for my patients and their families at the most difficult time of their lives. Caris helps my patients leave this life comfortably; both psychologically as well as physically.” – Dr. Burgin Dossett
services

Exceptional Service

“Calling Caris wasn’t giving up on my wife. It was just the opposite – it gave her more.” —   Donald M.
2014-03-05T21:05:58+00:00
services
“Calling Caris wasn’t giving up on my wife. It was just the opposite – it gave her more.” —   Donald M.
services

Exceptional Service

“It takes special people to bear so many people’s burdens at such a critical time. I wouldn’t have done without Caris.” —   Mallory B.
2014-03-05T21:06:57+00:00
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“It takes special people to bear so many people’s burdens at such a critical time. I wouldn’t have done without Caris.” —   Mallory B.
services

Exceptional Service

“Caris came into my son’s life at a time when he really needed kindness shown to him and I’m really thankful.” —   Roberta M.
2014-03-05T21:06:20+00:00
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“Caris came into my son’s life at a time when he really needed kindness shown to him and I’m really thankful.” —   Roberta M.
quality

Outstanding Patient Care

Eighty-eight percent of Caris employees say they would be likely to recommend Caris as one of the best places to work in the community.
2014-03-03T16:44:28+00:00
quality
Eighty-eight percent of Caris employees say they would be likely to recommend Caris as one of the best places to work in the community.
services

Exceptional Service

“The Caris hospice team was wonderful! My family could not have asked for any better care than what was given to my father. The nurses would talk to us as if they had no other patients at all. Please don’t change any of the care that you provide.”

—   Janie B.
2014-03-05T21:05:19+00:00
services
“The Caris hospice team was wonderful! My family could not have asked for any better care than what was given to my father. The nurses would talk to us as if they had no other patients at all. Please don’t change any of the care that you provide.” —   Janie B.
quality

Outstanding Patient Care

All Caris hospice teams include a nurse on call 24 hours a day, seven days a week, 365 days a year.
2014-03-05T21:02:00+00:00
quality
All Caris hospice teams include a nurse on call 24 hours a day, seven days a week, 365 days a year.
excellence

Operational Excellence

In 2008, Caris was awarded the prestigious Excellence Award from the Tennessee Center of Performance Excellence.
2014-03-05T21:03:40+00:00
excellence
In 2008, Caris was awarded the prestigious Excellence Award from the Tennessee Center of Performance Excellence.
quality

Outstanding Patient Care

Caris is grateful and honored to have touched the lives of more than 26,000 patients and their families in the last 10 years.
2014-03-05T21:02:31+00:00
quality
Caris is grateful and honored to have touched the lives of more than 26,000 patients and their families in the last 10 years.
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Operational Excellence

In 2013, Caris was awarded the Pinnacle Award for Business Excellence in the large business category by the Knoxville Chamber.
2014-03-05T21:03:10+00:00
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In 2013, Caris was awarded the Pinnacle Award for Business Excellence in the large business category by the Knoxville Chamber.
services

Exceptional Service

“Why wait to call? I’d much rather have my husband comfortable for six months than six days.” —   Mallory B.
2014-03-05T21:05:39+00:00
services
“Why wait to call? I’d much rather have my husband comfortable for six months than six days.” —   Mallory B.
services

Exceptional Service

“I feel at Caris, we add life to days, not days to live.” —   Dr. Jamie Oakley
2014-03-05T21:06:40+00:00
services
“I feel at Caris, we add life to days, not days to live.” —   Dr. Jamie Oakley
excellence

Operational Excellence

In 2010, Caris was honored by a Malcolm Baldrige National Quality Award visit.
2014-03-05T21:02:51+00:00
excellence
In 2010, Caris was honored by a Malcolm Baldrige National Quality Award visit.
excellence

Operational Excellence

In 2011, Caris Director of Family Services David Fleming was awarded the Champion of Excellence award from the Tennessee Center for Performance Excellence.
2014-03-05T21:03:23+00:00
excellence
In 2011, Caris Director of Family Services David Fleming was awarded the Champion of Excellence award from the Tennessee Center for Performance Excellence.
services

Exceptional Service

“It was so beneficial to have someone with vast experience who could answer our questions so that we could feel that Mom was receiving the best care possible at all times. This service is so important to those whose life is ending as well as their families.” —   Gary M.
2014-03-05T21:04:02+00:00
services
“It was so beneficial to have someone with vast experience who could answer our questions so that we could feel that Mom was receiving the best care possible at all times. This service is so important to those whose life is ending as well as their families.” —   Gary M.