Gary Fleenor, PHR Vice President of Human Resources

garyWith a background in human resources management at two of the world’s largest, most important industrial companies, Gary Fleenor has been responsible for transforming Caris Healthcare’s human resources platform to support the company’s evolution from a Tennessee hospice provider to a large, multi-site provider with a sizable geographic footprint and a growing corps of clinical, sales and administrative staff.

As Vice President of Human Resources at Caris since 2011, Gary has taken the provider’s human resources processes and procedures from the paper age to the cloud-based cyber age to better support the Caris’ vision to become a world class hospice provider. To keep pace with the company’s steady growth, Gary has established a standardized behavioral interview process, built a new applicant tracking system, improved new hire onboarding processes, revamped an administrator in training program, developed a talent pipeline, introduced a new performance improvement process and modified compensation and benefits plans—all designed to support and reinforce Caris’ focus on quality and accountability.

Since Gary joined Caris, the workforce has increased in number by approximately 70 percent.

Prior to joining Caris, Gary was a Strategic Human Resources Business Partner for six years for Siemens Molecular Imaging, a manufacturing and distribution division of the Fortune Global 100 industrial company based in Germany. Gary came to Siemens when it purchased CTI Molecular Imaging, Inc., where he served as a Senior HR Generalist for three years. He previously worked as a Human Resources Representative for Bechtel National Inc., the U.S.-based international construction and civil engineering firm that ranks among the largest privately held companies in the world. Gary began his career in human resources working for smaller firms that supported companies in the service and manufacturing/industrial sectors.

Working for two large global firms like Siemens and Bechtel gave Gary the perspective to understand the benefits of scale, efficiency and growth and how to translate those advantages to a growing mission-driven provider like Caris. The most significant difference, he says, is the importance of ensuring that each new hire reflects the company’s values and is committed to its Better Way customer service promise.

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Exceptional Service

“Why wait to call? I’d much rather have my husband comfortable for six months than six days.” —   Mallory B.
2014-03-05T21:05:39+00:00
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“Why wait to call? I’d much rather have my husband comfortable for six months than six days.” —   Mallory B.
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Exceptional Service

“I could never have words to tell my gratitude to Caris and their caring and compassionate staff! You are truly angels of mercy!” —   Maria S.
2014-03-05T21:04:23+00:00
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“I could never have words to tell my gratitude to Caris and their caring and compassionate staff! You are truly angels of mercy!” —   Maria S.
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Operational Excellence

In 2008, Caris was awarded the prestigious Excellence Award from the Tennessee Center of Performance Excellence.
2014-03-05T21:03:40+00:00
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In 2008, Caris was awarded the prestigious Excellence Award from the Tennessee Center of Performance Excellence.
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Exceptional Service

“Caris came into my son’s life at a time when he really needed kindness shown to him and I’m really thankful.” —   Roberta M.
2014-03-05T21:06:20+00:00
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“Caris came into my son’s life at a time when he really needed kindness shown to him and I’m really thankful.” —   Roberta M.
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Exceptional Service

“The Caris hospice team was wonderful! My family could not have asked for any better care than what was given to my father. The nurses would talk to us as if they had no other patients at all. Please don’t change any of the care that you provide.”

—   Janie B.
2014-03-05T21:05:19+00:00
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“The Caris hospice team was wonderful! My family could not have asked for any better care than what was given to my father. The nurses would talk to us as if they had no other patients at all. Please don’t change any of the care that you provide.” —   Janie B.
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Operational Excellence

In 2013, Caris was awarded the Pinnacle Award for Business Excellence in the large business category by the Knoxville Chamber.
2014-03-05T21:03:10+00:00
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In 2013, Caris was awarded the Pinnacle Award for Business Excellence in the large business category by the Knoxville Chamber.
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Outstanding Patient Care

Caris is grateful and honored to have touched the lives of more than 26,000 patients and their families in the last 10 years.
2014-03-05T21:02:31+00:00
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Caris is grateful and honored to have touched the lives of more than 26,000 patients and their families in the last 10 years.
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Exceptional Service

“Our hospice nurse showed great care while working with my mom, and gave me tremendous support. God bless you all and Caris for doing what you do at the end of someone’s life.” —   Susan T.
2014-03-05T21:05:07+00:00
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“Our hospice nurse showed great care while working with my mom, and gave me tremendous support. God bless you all and Caris for doing what you do at the end of someone’s life.” —   Susan T.
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Operational Excellence

In 2014, the Caris Myrtle Beach, SC and Somerville, TN offices received the Deyta Hospice Honors Award for achieving the highest levels of patient satisfaction.
2014-04-25T16:09:26+00:00
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In 2014, the Caris Myrtle Beach, SC and Somerville, TN offices received the Deyta Hospice Honors Award for achieving the highest levels of patient satisfaction.
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Exceptional Service

“It takes special people to bear so many people’s burdens at such a critical time. I wouldn’t have done without Caris.” —   Mallory B.
2014-03-05T21:06:57+00:00
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“It takes special people to bear so many people’s burdens at such a critical time. I wouldn’t have done without Caris.” —   Mallory B.
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Operational Excellence

In 2014, the Caris Johnson City office was recognized by the National Hospice and Palliative Care Organization as a Level 4 “We Honor Veterans” partner.
2014-04-25T16:10:07+00:00
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In 2014, the Caris Johnson City office was recognized by the National Hospice and Palliative Care Organization as a Level 4 “We Honor Veterans” partner.
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Operational Excellence

In 2011, Caris Director of Family Services David Fleming was awarded the Champion of Excellence award from the Tennessee Center for Performance Excellence.
2014-03-05T21:03:23+00:00
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In 2011, Caris Director of Family Services David Fleming was awarded the Champion of Excellence award from the Tennessee Center for Performance Excellence.
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Exceptional Service

“Calling Caris wasn’t giving up on my wife. It was just the opposite – it gave her more.” —   Donald M.
2014-03-05T21:05:58+00:00
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“Calling Caris wasn’t giving up on my wife. It was just the opposite – it gave her more.” —   Donald M.
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Exceptional Service

“I would like to thank the whole Caris team for their thoughtfulness. They made sure about my husband’s dignity and helped us to fulfill his last wishes. The Caris team that cared for Billy and the way you helped us was very special. There was always someone to give us that little touch so we could go that next step.” —   Margie W.
2014-03-05T21:04:53+00:00
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“I would like to thank the whole Caris team for their thoughtfulness. They made sure about my husband’s dignity and helped us to fulfill his last wishes. The Caris team that cared for Billy and the way you helped us was very special. There was always someone to give us that little touch so we could go that next step.” —   Margie W.
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Exceptional Service

“I feel at Caris, we add life to days, not days to live.” —   Dr. Jamie Oakley
2014-03-05T21:06:40+00:00
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“I feel at Caris, we add life to days, not days to live.” —   Dr. Jamie Oakley
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Operational Excellence

In 2010, Caris was honored by a Malcolm Baldrige National Quality Award visit.
2014-03-05T21:02:51+00:00
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In 2010, Caris was honored by a Malcolm Baldrige National Quality Award visit.
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Outstanding Patient Care

Ninety-three percent of Caris employees say they intend to stay with Caris for the next several years.
2014-03-05T21:02:15+00:00
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Ninety-three percent of Caris employees say they intend to stay with Caris for the next several years.
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Exceptional Service

“Caris cares for and makes life easier for my patients and their families at the most difficult time of their lives. Caris helps my patients leave this life comfortably; both psychologically as well as physically.”
– Dr. Burgin Dossett
2014-03-03T16:39:59+00:00
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“Caris cares for and makes life easier for my patients and their families at the most difficult time of their lives. Caris helps my patients leave this life comfortably; both psychologically as well as physically.” – Dr. Burgin Dossett
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Exceptional Service

“It was so beneficial to have someone with vast experience who could answer our questions so that we could feel that Mom was receiving the best care possible at all times. This service is so important to those whose life is ending as well as their families.” —   Gary M.
2014-03-05T21:04:02+00:00
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“It was so beneficial to have someone with vast experience who could answer our questions so that we could feel that Mom was receiving the best care possible at all times. This service is so important to those whose life is ending as well as their families.” —   Gary M.
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Outstanding Patient Care

Eighty-eight percent of Caris employees say they would be likely to recommend Caris as one of the best places to work in the community.
2014-03-03T16:44:28+00:00
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Eighty-eight percent of Caris employees say they would be likely to recommend Caris as one of the best places to work in the community.
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Outstanding Patient Care

All Caris hospice teams include a nurse on call 24 hours a day, seven days a week, 365 days a year.
2014-03-05T21:02:00+00:00
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All Caris hospice teams include a nurse on call 24 hours a day, seven days a week, 365 days a year.