Our Commitment: Honoring The
“Three Most Important Things”
– A Message to the Community from Founder & CEO Norman McRae – Contact Our CEO
Growing up, I experienced the need for hospice when my grandmother, the matriarch of our family, died of cancer at home. Home health was available, but hospice had not yet reached the mountains of North Carolina where we lived. Later, when I was a divinity student, Hospice of Louisville (Kentucky) offered a course on hospice, and I knew then I had found my life’s calling. I worked in hospice 15 years before starting Caris, using these years as valuable learning opportunities. The thought of starting a hospice company that one day would provide the best bedside care and be intentionally excellent was always on my mind.
On August 3rd 2003, my wife, Linda, a registered nurse, and I took a leap of faith and started Caris along with our partner, National Healthcare. We were acquainted with Gerald Coggin, an executive with NHC, and together we shared a passion for hospice excellence. So with a lot of debt and faith, we assembled a team of brave folks who took a chance with us that the company would be successful.
Caris is possible because of the hard work and compassion of our many employees, volunteers, and medical directors. Near the end of life, Caris strives to provide care to patients in the locale of their preference by an interdisciplinary team made up of a nurse, aide, social worker, chaplain, and volunteer who are all supervised by a physician and supported by pharmacists and nurse practitioners. Our goal is to provide everyone who needs hospice an experience that is grounded in excellence by a team of caregivers who are available when needed, day and night, to respond with urgency.
Since 2003, Caris has had the honor of serving thousands of patients. In order to stay focused on compassion on such a large scale, we have a program called the “Three Most Important Things” (TMIT). Upon admission, we ask each patient what three things we need to know about him or her in order to provide excellent care. TMIT has kept us grounded in our core value of compassion. Armed with this compassion and competence, Caris staff work hard to ensure each patient is comfortable, safe and uniquely cared for. We are truly blessed to be able to provide hospice each day.