2017 Caris Healthcare Leadership Development Institute and World Class Awards Banquet

“Why do we call it a Leadership Development Institute,” asks Paul Saylor, Caris Healthcare President and COO, at the South Carolina gathering in Columbia. “At Caris, we truly believe every one of our employees is a leader. The majority of the Caris team works hands-on at the patient’s bedside in nursing centers, hospitals, assisted living communities or in the homes of our patients. Our employees make vital decisions—sometimes life and death decisions—every day. That makes you a leader.”

The Caris Leadership Development Institute combines two days of education and growth with a little fun and employee recognition. We hold three separate Leadership Development Institutes and Awards Banquets—in Columbia and in Tennessee in Murfreesboro and Knoxville—to ensure every employee can attend. We ask our Interdisciplinary teams to trade off days of attendance so we can continue to care for our patients and their families.

This year’s Leadership Development Institute focuses on three things:

  • Where we’ve been
  • Where we are
  • Where we’re going

Our founders, Norman McCrae and Linda Judge McRae, are both chaplains. Linda is also a nurse. They founded Caris because they saw a great need for excellent end-of-life care. That great need is why Caris annually gathers more than 500 employees across five states to participate in our Leadership Development Institutes.

Hospice Compare

Since quality is a key to measuring Caris’ success in meeting that great need, Vice President of Patient Care Bonita Ledgerwood updates employees on Medicare’s new Hospice Compare website. Introduced on August 16 by The Centers for Medicare & Medicaid Services at medicare.gov/hospicecompare, Hospice Compare measures the nation’s hospice providers on seven initial quality indicators—and Caris hospice providers rank among the nation’s top performers. Bonita notes the areas where Caris falls just short of perfect and offers strategies for improvement.

As always, we review Caris’ innovative Three Most Important Things program and share stories about the great care we provide to reinforce our core value of compassion.

World Class Awards
After a day at the Leadership Development Institute, all Caris employees are invited to attend the Annual World Class Awards banquets to recognize and celebrate their colleagues’ world class performance. The program honors employees, volunteers and Caris offices for excellence in Customer Service, Quality and Patient Care. Each World Class Award winner receives a trophy and bonus check. Employees are nominated by their peers. The Caris World Class Awards reflect and reinforce the Caris Values of Compassion, Accountability, Integrity, Respect and Service.

Caris Excellence Certification
Caris Healthcare also recognizes the collective team effort necessary to maintain high performance at each of Caris’ offices in Tennessee, Virginia, South Carolina, Georgia and Missouri. The office that is most successful in meeting and/or exceeding Caris goals receives the Caris Excellence Certification. This award promotes teamwork and encourages offices to attain the highest level of achievement in meeting Caris’ annual goals for quality care, patient/family satisfaction, service to referral sources and fiscal responsibility. This year’s winner in South Carolina is the Caris office in Greenwood. The Greenwood office accepted its Certification at the World Class Awards banquet.

Greenwood LDI

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Outstanding Patient Care

All Caris hospice teams include a nurse on call 24 hours a day, seven days a week, 365 days a year.
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All Caris hospice teams include a nurse on call 24 hours a day, seven days a week, 365 days a year.
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Exceptional Service

“Why wait to call? I’d much rather have my husband comfortable for six months than six days.” —   Mallory B.
2014-03-05T21:05:39+00:00
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“Why wait to call? I’d much rather have my husband comfortable for six months than six days.” —   Mallory B.
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Operational Excellence

In 2008, Caris was awarded the prestigious Excellence Award from the Tennessee Center of Performance Excellence.
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In 2008, Caris was awarded the prestigious Excellence Award from the Tennessee Center of Performance Excellence.
services

Exceptional Service

“Caris cares for and makes life easier for my patients and their families at the most difficult time of their lives. Caris helps my patients leave this life comfortably; both psychologically as well as physically.”
– Dr. Burgin Dossett
2014-03-03T16:39:59+00:00
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“Caris cares for and makes life easier for my patients and their families at the most difficult time of their lives. Caris helps my patients leave this life comfortably; both psychologically as well as physically.” – Dr. Burgin Dossett
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Exceptional Service

“Calling Caris wasn’t giving up on my wife. It was just the opposite – it gave her more.” —   Donald M.
2014-03-05T21:05:58+00:00
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“Calling Caris wasn’t giving up on my wife. It was just the opposite – it gave her more.” —   Donald M.
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Exceptional Service

“Caris came into my son’s life at a time when he really needed kindness shown to him and I’m really thankful.” —   Roberta M.
2014-03-05T21:06:20+00:00
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“Caris came into my son’s life at a time when he really needed kindness shown to him and I’m really thankful.” —   Roberta M.
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Operational Excellence

In 2011, Caris Director of Family Services David Fleming was awarded the Champion of Excellence award from the Tennessee Center for Performance Excellence.
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In 2011, Caris Director of Family Services David Fleming was awarded the Champion of Excellence award from the Tennessee Center for Performance Excellence.
excellence

Operational Excellence

In 2014, the Caris Myrtle Beach, SC and Somerville, TN offices received the Deyta Hospice Honors Award for achieving the highest levels of patient satisfaction.
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In 2014, the Caris Myrtle Beach, SC and Somerville, TN offices received the Deyta Hospice Honors Award for achieving the highest levels of patient satisfaction.
services

Exceptional Service

“It takes special people to bear so many people’s burdens at such a critical time. I wouldn’t have done without Caris.” —   Mallory B.
2014-03-05T21:06:57+00:00
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“It takes special people to bear so many people’s burdens at such a critical time. I wouldn’t have done without Caris.” —   Mallory B.
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Exceptional Service

“I would like to thank the whole Caris team for their thoughtfulness. They made sure about my husband’s dignity and helped us to fulfill his last wishes. The Caris team that cared for Billy and the way you helped us was very special. There was always someone to give us that little touch so we could go that next step.” —   Margie W.
2014-03-05T21:04:53+00:00
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“I would like to thank the whole Caris team for their thoughtfulness. They made sure about my husband’s dignity and helped us to fulfill his last wishes. The Caris team that cared for Billy and the way you helped us was very special. There was always someone to give us that little touch so we could go that next step.” —   Margie W.
quality

Outstanding Patient Care

Eighty-eight percent of Caris employees say they would be likely to recommend Caris as one of the best places to work in the community.
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Eighty-eight percent of Caris employees say they would be likely to recommend Caris as one of the best places to work in the community.
services

Exceptional Service

“I could never have words to tell my gratitude to Caris and their caring and compassionate staff! You are truly angels of mercy!” —   Maria S.
2014-03-05T21:04:23+00:00
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“I could never have words to tell my gratitude to Caris and their caring and compassionate staff! You are truly angels of mercy!” —   Maria S.
quality

Outstanding Patient Care

Caris is grateful and honored to have touched the lives of more than 26,000 patients and their families in the last 10 years.
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Caris is grateful and honored to have touched the lives of more than 26,000 patients and their families in the last 10 years.
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Exceptional Service

“I feel at Caris, we add life to days, not days to live.” —   Dr. Jamie Oakley
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“I feel at Caris, we add life to days, not days to live.” —   Dr. Jamie Oakley
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Exceptional Service

“The Caris hospice team was wonderful! My family could not have asked for any better care than what was given to my father. The nurses would talk to us as if they had no other patients at all. Please don’t change any of the care that you provide.”

—   Janie B.
2014-03-05T21:05:19+00:00
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“The Caris hospice team was wonderful! My family could not have asked for any better care than what was given to my father. The nurses would talk to us as if they had no other patients at all. Please don’t change any of the care that you provide.” —   Janie B.
quality

Outstanding Patient Care

Ninety-three percent of Caris employees say they intend to stay with Caris for the next several years.
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Ninety-three percent of Caris employees say they intend to stay with Caris for the next several years.
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Exceptional Service

“It was so beneficial to have someone with vast experience who could answer our questions so that we could feel that Mom was receiving the best care possible at all times. This service is so important to those whose life is ending as well as their families.” —   Gary M.
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“It was so beneficial to have someone with vast experience who could answer our questions so that we could feel that Mom was receiving the best care possible at all times. This service is so important to those whose life is ending as well as their families.” —   Gary M.
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Operational Excellence

In 2013, Caris was awarded the Pinnacle Award for Business Excellence in the large business category by the Knoxville Chamber.
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In 2013, Caris was awarded the Pinnacle Award for Business Excellence in the large business category by the Knoxville Chamber.
services

Exceptional Service

“Our hospice nurse showed great care while working with my mom, and gave me tremendous support. God bless you all and Caris for doing what you do at the end of someone’s life.” —   Susan T.
2014-03-05T21:05:07+00:00
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“Our hospice nurse showed great care while working with my mom, and gave me tremendous support. God bless you all and Caris for doing what you do at the end of someone’s life.” —   Susan T.
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Operational Excellence

In 2014, the Caris Johnson City office was recognized by the National Hospice and Palliative Care Organization as a Level 4 “We Honor Veterans” partner.
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In 2014, the Caris Johnson City office was recognized by the National Hospice and Palliative Care Organization as a Level 4 “We Honor Veterans” partner.
excellence

Operational Excellence

In 2010, Caris was honored by a Malcolm Baldrige National Quality Award visit.
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In 2010, Caris was honored by a Malcolm Baldrige National Quality Award visit.